A little help, whenever you need it
Keep learning.
We’ll help with the rest.
Questions about Pinny It? Found a phrase that could sound more natural? Tell us.
Get in touch
Email subtextlanguage@gmail.com, or open Settings → Help → Feedback & phrase suggestions in the app.
Email supportInclude your app version, iPhone model, language profile, and what happened. Please remove private messages or personal details from screenshots before sharing.
Common questions
What can I use for free?
Phrasebooks, saved-phrase practice, camera reading, and ordinary Inbox tools are free. Premium adds Quick Reader for use over other apps, optional AI enhancement, and extra styles. AI has a separate usage allowance.
Why isn’t a language working offline?
Apple’s translation and voice support varies by language and device. Check the app’s offline-readiness guidance and download any available language or voice resources. Cantonese has limited Apple built-in translation support. Optional AI needs an internet connection.
How do I restore Premium or redeem a code?
Open Settings → Premium and choose Restore Purchases or Redeem Code. Use the Apple Account associated with your purchase. Codes are only available when an offer has been provided to you.
How do I manage a paid subscription?
Use Manage Subscription on the Premium screen, or open your iPhone’s Settings → your name → Subscriptions. Apple handles billing and subscription cancellation.
How do I keep my saved phrases?
Open Settings → Backup & restore to export a backup. Keep that file somewhere safe before deleting the app or changing phones. Restore a backup from the same settings section when needed.
A translation or menu price looks wrong.
Keep each menu item and its price together when cropping a photo. Check the result against the original before ordering. Translations and totals are helpful references, not guarantees. Send a corrected phrase or a problem report through the app’s feedback screen.
For announcements and examples, follow @pinnyitapp.